Privacy Policy

Introduction

Welcome to https://albury-heating-supplies.thebestlocalpro.com (hereafter referred to as “Albury Heating Supplies” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://albury-heating-supplies.thebestlocalpro.com.
Any mobile or desktop applications developed by us.
Services offered through these platforms, such as customer support, order processing, and content delivery.
Products sold or accessed through our online channels.

Please note that this policy does not extend to third-party websites, apps, or services you may access through links on our site. These entities have their own privacy practices, governed by their respective policies.

Processing Activities

This Privacy Policy is relevant when:

You use any of our applications or services as an authorized user.
You visit our website and interact with its content.
You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and provide quality services:

Account Information: Details required to create and manage your user account, including usernames, passwords, and profile settings.
Payment Information: Credit card details, billing addresses, and payment history for processing transactions securely.
Financial Information: Data related to your financial status or creditworthiness, used to assess eligibility for certain services or products.
Purchase Information: Items you buy from us, purchase frequency, and associated transaction details.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and device tokens.
Location Data: Information about your geographical location when you interact with our services, used for delivery tracking or personalized content.
Feedback: Your reviews, comments, and suggestions to improve our products and services.
Social Media Information: Details from social media platforms when users choose to log in through these accounts on our applications.
Product Information: Search history, product preferences, and interactions with our online store.

We collect this data through various means: user input forms, account settings, order processes, analytics tools, and interactive features within our applications. Additionally, third-party service providers may share personal data with us for the purpose of providing services on our behalf.

Cookies

We employ cookies to enhance your experience on our website and understand how users interact with our platform:

Strictly Necessary Cookies: These ensure basic functions like login, session management, and navigation work as intended.
Preference Cookies: Customizing settings, language preferences, and ad personalization based on user choices.
Analytics Cookies: Tracking website usage and gathering aggregate data for analytical purposes to improve our services.

Users can manage their cookie preferences through our Cookie Manager tool, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data in accordance with legal requirements and the original purpose of collection:

Financial and transaction data may be retained for tax, accounting, or regulatory compliance purposes, often up to 7 years.
Personal information used for marketing or communication purposes is kept until you opt-out or request its deletion.
Data related to product purchases or warranties may be archived for a period specified by the relevant warranty terms.
Once the retention period expires or when data is no longer needed, we securely delete or anonymize it from our systems.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
Access Control: Only authorized personnel with legitimate business reasons can access personal data.
Regular Audits: We conduct periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.
Data Backup: Secure backups are maintained to ensure data recovery in case of unforeseen events.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you and its current use.
Rectification: Have inaccuracies corrected or incomplete information updated.
Erasure (Right to be Forgotten): Ask for the deletion of your data where there is no compelling reason for retention.
Restriction: Limit our processing of your data in certain situations, such as contesting the accuracy of the data or preventing unauthorized data sharing.
Portability: Receive your personal data in a structured format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes, such as direct marketing.
Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise these rights or file complaints/appeals, please contact our Data Privacy Team at [email protected] or through postal mail at:

Albury Heating Supplies
Data Privacy Office
[Address]
[City, State, ZIP Code]

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be notified via email to registered users and posted on our website with an updated effective date. We encourage you to review this policy periodically for any modifications.

Contact Information

For any questions, comments, or requests regarding privacy:

Email: [email protected]
Mail: Albury Heating Supplies, Data Privacy Department, [Address], [City, State, ZIP Code]